Basic Cancellation Rights
You have the right to cancel an Order at any point before it is shipped, or up to 14 days after delivery, under Consumer Contracts Regulations (2014). From that time, You have a further 14 days to return the item(s) back to Us, if applicable. Please note – these Cancellation Rights do not apply to “Made To Order” items.
Cancelling An Order
You must notify us in writing of your intention to cancel an Order by emailing us and quoting your Order Number. If your Order has already been dispatched, We will provide You with relevant Returns information once We receive your notice. If the Order has not been dispatched, you will be entitled to a full refund, usually within 3-5 days.
Returning an Order
If you wish to return any Goods, you must first contact Us so that a Returns Number can be generated. Sending any Goods back without a Returns Number will lead to delays in your refund.
You can return an Order up to 30 days after receiving it; unfortunately, we are unable to accept any returns after this 30 day period.
For up to 14 days after delivery, you are entitled to return any items and receive a full refund. We may ask you to pay the cost of returning the items. We may choose to nominate a carrier and/or a method of collection. There will also be an administrative charge payable if the items are not faulty or damaged.
After the initial 14 day period, all returns will be subject to a restocking charge and a collection fee, both of which vary per Order.
Any damaged, faulty or incomplete Orders must be reported as soon as possible; ideally within 48 hours, at most 14 days after receiving the Order.
Made To Order Items
Items deemed “Made To Order” on the Website are clearly labelled and often include bespoke manufacturing choices such as colour, design or size/shape. Once an Order containing a “Made To Order” item has been accepted, the item(s) cannot be cancelled without incurring a cancellation and restocking charge, set by the manufacturer on a per Order basis.